StreamAnalytix Enabled $5 Million Annual Savings in Call Center Cost for a Leading Wireless & Telecom Services Provider
StreamAnalytix provided a real-time desktop analytics platform to optimize call center cost by tracking the desktop activities of the call center representatives in real-time.
Highlights and benefits achieved:
- Improved agent productivity
- Improved customer experience
- Reduced Agent idle time
- Reduced overall after call work activities of agents
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