StreamAnalytix Enabled $5 Million Annual Savings in Call Center Cost for a Leading Wireless & Telecom Services Provider

StreamAnalytix Enabled $5 Million Annual Savings in Call Center Cost for a Leading Wireless & Telecom Services Provider

StreamAnalytix provided a real-time desktop analytics platform to optimize call center cost by tracking the desktop activities of the call center representatives in real-time.

Highlights and benefits achieved:

  • Improved agent productivity
  • Improved customer experience
  • Reduced Agent idle time
  • Reduced overall after call work activities of agents

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