Call centers process millions of minutes of calls per day across vast distributed networks around the globe. Real-time monitoring of the IVR system can be a challenge considering the sheer magnitude and the need for reporting at an operational and customer level.
A tier 1 US based contact center deployed a new call center infrastructure monitoring system with StreamAnalytix that allows a unified view and analysis of events scattered in different media servers and networks across vast geographies in real-time.
Anomaly Detection with Machine Learning at Scale (India)
Sep 27, 2019 | 11:30 am IST