Call centers process millions of minutes of calls per day across vast distributed networks around the globe. Real-time monitoring of the IVR system can be a challenge considering the sheer magnitude and the need for reporting at an operational and customer level.
A tier 1 US based contact center deployed a new call center infrastructure monitoring system with StreamAnalytix that allows a unified view and analysis of events scattered in different media servers and networks across vast geographies in real-time.
Meetup – Stream Processing with Apache Kafka, Flink and Spark
November 2, 2019 - November 2, 2019 Hotstar office (Bangalore)
Automated migration from on-premise Hadoop to Databricks and Delta Lake using StreamAnalytix
Mar 13, 2020 | 10:00 am PT/ 01:00 pm ET