StreamAnalytix Created $5 Million Annual Savings with a New Agent Monitoring System Leading Wireless & Telecom Services Provider

Real-time monitoring is a far more effective way to track agent performance in contact centers than analyzing a small sample of randomly collected calls.

A leading, US based, telecom provider deployed a real-time agent monitoring system with StreamAnalytix, which created cost savings of $5 million through measuring and improving agent performance on key business metrics like average handling time, first call resolution, sale close rate, and disconnect save rate.

Start your free trial

of StreamAnalytix

Schedule a Demo