Top US Airline Boosts Customer Experience Across Channels with StreamAnalytix

Case Study

Top US Airline Boosts Customer Experience Across Channels with StreamAnalytix

Today, airlines have access to a wealth of customer data. The ability to utilize this data in real-time can lead to revenue enhancement and customer satisfaction through a better understanding of demand and specific market trends, presenting customers with personalized and relevant offers, and proactively resolving issues raised with the contact center.

A major US airline chose StreamAnalytix to efficiently manage, analyze, and draw actionable real-time insights from its continuously growing and complex customer and operational data.


  • The airline’s traditional technology stack was unable to manage the rapidly growing volume of high-speed data
  • The massive data volume was limiting their ability to perform analytics within a relevant time window
  • Their data searches were limited to only two days of data logs, and they could not analyze customer behaviour patterns and anomaly detection based on a longer time window

The StreamAnalytix advantage

StreamAnalytix made it easy to ingest and manage high volumes of data which otherwise the airline took days or weeks to harness using a traditional technology stack. Some solution highlights:

  • Enabled future support for even larger data sets coming in at higher speeds using a scalable architecture
  • Improved searches with a customized web interface for queries, and easy onboarding of additional services and application logs
  • Enabled data to be enriched, cleansed, and prepared as it arrives, for various downstream applications in real-time
  • Increased capacity to perform data searches and pattern analysis using a longer time window


StreamAnalytix helped the airline to:

  • Proactively analyze log data to detect website and mobile app outages in real-time
  • Apply built-in predictive models and machine learning operators on customer data to predict customer preferences and choices
  • Offer proactive insight to contact center representatives, leading to higher conversions and enhanced customer satisfaction

You may also be interested in…


Case Study

A leading Contact Centre builds a Real-Time Call Center Monitoring Solution with StreamAnalytix

A leading cloud-based communications technology company that offers hosted contact center services needed a way to improve performance metrics, eliminate…

Case Study

StreamAnalytix Created $5 Million Annual Savings with a New Agent Monitoring System Leading Wireless & Telecom Services Provider

Requirements A leading US-based wireless and telecommunications service provider wanted to optimize call center cost by tracking the desktop activities…

Case Study

Leading Cable TV and Telecom Provider Enhances Customer Experience with A Customer 360 View, Using StreamAnalytix

Cable TV service providers worldwide are facing immense competition for customer retention and new customer acquisition, not only from traditional…

White Paper

Transforming customer 360 for the connected consumer

Massive volumes of customer data are being generated every second. To derive valuable insights from these real-time data streams, businesses…


Partner Webinar – With Fannie Mae, Hortonworks and Impetus: The Business Impact of Fast Data Analytics

The promise of big data is greater than ever befor due to an explosion in the number and variety of…


Boosting customer experience with real-time streaming analytics in the travel industry

A large US-based airline use case A recent study by Harvard Business Review revealed that 60% of enterprise business leaders…

Start your free trial

of StreamAnalytix

Schedule a Demo